Contact Centre Staff
Back in 2011, analyst Gartner predicted that, by 2020, customers will manage 85% of their relationship with an enterprise without interacting with a human. We have no reason to disbelieve this projection, as it is clearly the direction we are taking.
Yet, it has been estimated that currently about 85% of customer interactions are still run through the contact centre or through traditional communication means. However, we also believe that human interface is the last true differentiator.
Teleresources has been a conduit in providing Top Talent to Contact Centre and has been an integral arm in providing meaningful employment in South Africa and contributing to the economy.
Teleresources entered the South African market in 1997 and is a niche business specialising in Contact Centres, providing superior service to clients and candidates, differentiating ourselves in what we do and how we do it.
Teleresources identifies industries where we’re able to provide core sets of skills, successfully servicing the needs and requirements of the various sectors.
Teleresources continuously develops and reviews service offerings for the ever-evolving needs of our customers.
This gives our clients the benefit of a dedicated service through a team of consultants that fully understand the requirements of the contact centre.
Teleresources is a reputable staffing provider with professional memberships such as APSO, BpeSA, NEDLAC and Capes.
With this exposure, Teleresources remains on the cutting edge of the requirements of the Contact Centre Industry.